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Table 19-6
Activity code statistics fields
Menu # and Entry
Column Heading
Graph Heading
Description
Formula
* ACD-DN name
ACD-DN
NAME
Dst ACD-DN Name
The name assigned to the destination ACD-DN. If the name is longer than the field width, it is
truncated on the right. If there is no name assigned to the ACD-DN, the ACD-DN number is printed
instead.
* Base Time Unit
base
time
unit
Base Time Unit
On a report, this column is replaced with an appropriate title and format. The titles are INTVL for an
interval report, SHIFT for a shift report, DAY for a daily report, WEEK for a weekly report,
MONTH for a monthly report, and PERIOD for a period report. Intervals are displayed in a
"hh:mm" format. Shifts are displayed by shift name. Days and weeks are displayed in a "mm/dd/yy"
format. Months are displayed in a "aaaa yy" ("aaaa" is a month abbreviation) format. Periods are
displayed by "aaaaa yy" ("aaaaa is a period name) format.
10. Total time charged to activity code
TOTAL
TIME
Time Charged
This represents the total call time charged to this activity code.
Time Spent
Network Administration Center Supervisor's User Guide Product release 2
Statistics groups 19-89
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