Fields - Northern Telecom NAC User Manual

Queue Statistics Display 5-5
F8=Position Status Display
Toggles to the Network Position Status Counts Display feature and back to
this feature, without going through the main menu. The Network Position
Status Counts Display shows the position activity counts. Refer to the
"Position Status Display" chapter for more information.

Fields

Node-ACD-DN
Identifies the source of the information. This source may be a single
NACD-DN or a group total identifier, as prepared in the List Management
feature.
Avg Delay
Shows the average delay, in seconds, before incoming calls are answered.
Svc Lvl %
Shows the percentage of calls answered or abandoned before the average
delay threshold (as defined on the node) is reached.
Calls Aband
Shows the number of calls which were abandoned during the last 10
minutes of system activity.
Calls Answd
Shows the number of calls which were answered during the last 10 minutes
of system activity.
Calls Waiting Dir
Shows the number of calls waiting service in this queue, but not yet
presented to an agent position. It does not include Enhanced Overflow or
CCR calls in queue.
Calls Waiting Virt
Shows the number of Enhanced Overflow or CCR calls in queue, but not
yet presented to an agent.
Time Overflow In
Shows the number of calls which have time-overflowed into this ACD-DN.
Time Overflow Out
Shows the number of calls which have time-overflowed out of this
ACD-DN.
Network Administration Center Supervisor's User Guide Product release 2