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19-32 Statistics groups
Table 19-1
Destination ACD-DN statistics fields
Menu # and Entry
Column Heading
Graph Heading
Description
Formula
78. Percentage abandoned in category 9
ABND
%
CAT9
Pcnt Abnd 9
This represents the percentage of all calls received by this ACD-DN that were abandoned within the
time represented by Abandoning Delay Spectrum category #9. Calls that are time overflowed into
this ACD-DN do not count towards the percentage.
(Abd Category 9
79. Percentage abandoned in category 10
ABND
%
CT10
Pcnt Abnd 10
This represents the percentage of all calls received by this ACD-DN that were abandoned within the
time represented by Abandoning Delay Spectrum category #10. Calls that are time overflowed into
this ACD-DN do not count towards the percentage.
(Abd Category 10
80. Number answered in category 1
NUM
ANSW
CAT1
Num Answ 1
This represents the actual number of calls that were answered by this ACD-DN within the time
represented by Answering Delay Spectrum category #1. Calls that are time overflowed into this
ACD-DN do not count towards this value.
Ans Category 1
P0724352 Standard 1.0
100)
Calls Abandoned
100)
Calls Abandoned
November 1994
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