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11-36 Standard management reports
Statistics on the Network Trunk Utilization Report
Interpreting the report
P0724352 Standard 1.0
Base Time Unit
The time frame (for example, interval, day, week, month, or period) for
which the report was generated.
Network Incoming CCS
The number of hundred call seconds for network overflow incalls. See
NTOF IN CCS in the "Trunk statistics" section of the "Statistics groups"
chapter.
Network Incoming Answd
The number of network overflow incalls answered by agents of this
ACD-DN. See NTOF IN CALLS in the "Trunk statistics" section of the
"Statistics groups" chapter.
Network Outgoing CCS
The number of hundred call seconds for network overflow outcalls. See
NTOF OUT CCS in the "Trunk statistics" section of the "Statistics groups"
chapter.
Network Outgoing Answd
The number of network overflow outcalls answered by agents of one of the
target ACD-DNs. See NTOF OUT CALLS in the "Trunk statistics" section
of the "Statistics groups" chapter.
Other Incoming CCS
The total number of hundred call seconds. This is an overall measure of
trunk usage. It includes the answering delay for the number of calls
answered, the calls abandoned delay, plus the total call time.
Other Incoming Answd
The total number of queue-count overflowed, local time overflowed and
network time overflowed calls answered by agents of the source ACD-DN
or by agents of other ACD-DNs.
This report is similar to the Route by ACD-DN Performance report, except
that it provides an overview of the calls overflowed between the nodes of
the network and provides an alert to bottlenecks in the system.
November 1994
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