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19-14 Statistics groups
Table 19-1
Destination ACD-DN statistics fields
Menu # and Entry
Column Heading
Graph Heading
Description
Formula
23. Number of DN calls transferred
DN
CALLS
XFERD
DN Xfered
The number of DN calls transferred by agents of this ACD-DN.
DN Calls Transferred
24. Number of calls that received 1st RAN
1ST
DEL
RAN
1st RAN
The number of calls that received the first RAN announcement.
Num Received 1st RAN
25. Number of calls that received 2nd RAN
2ND
DEL
RAN
2nd RAN
The number of calls that received the second RAN announcement.
Num Received 2nd RAN
P0724352 Standard 1.0
November 1994
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