Interpreting The Report - Northern Telecom NAC User Manual

11-44 Standard management reports
Avg Ans Delay DST
Average speed a call is answered from a destination ACD-DN perspective.
This statistic includes the time delay for enhanced and network time
overflowed calls.

Interpreting the report

This report provides a breakdown of the origin of answered calls on the
customer's node.
In instances where the source node is the same as the destination node,
there are no network outflow in calls. Conversely, where the source node is
different from the destination node, there are no local time overflow calls.
P0724352 Standard 1.0 November 1994