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Table 19-1
Destination ACD-DN statistics fields
Menu # and Entry
Column Heading
Graph Heading
Description
Formula
87. Number answered in category 8
NUM
ANSW
CAT8
Num Answ 8
This represents the actual number of calls that were answered by this ACD-DN within the time
represented by Answering Delay Spectrum category #8. Calls that are time overflowed into this
ACD-DN do not count towards this value.
Ans Category 8
88. Number answered in category 9
NUM
ANSW
CAT9
Num Answ 9
This represents the actual number of calls that were answered by this ACD-DN within the time
represented by Answering Delay Spectrum category #9. Calls that are time overflowed into this
ACD-DN do not count towards this value.
Ans Category 9
89. Number answered in category 10
NUM
ANSW
CT10
Num Answ 10
This represents the actual number of calls that were answered by this ACD-DN within the time
represented by Answering Delay Spectrum category #10. Calls that are time overflowed into this
ACD-DN do not count towards this value.
Ans Category 10
Network Administration Center Supervisor's User Guide Product release 2
Statistics groups 19-35
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