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11-58 Standard management reports
CDN Delay Before Abandoning Report
The CDN Delay Before Abandoning Report shows the tolerance level of
the customers, how many CDN calls are abandoned, and how long callers
wait before hanging up.
The time categories field can be modified in the Spectrum Definition
feature, described in the "Network Report Definition" chapter.
The report shows if callers abandoned before or after hearing the recorded
announcement. This information can be used to decide when the recorded
announcements and music are to play, and encourage callers to wait.
The key fields for the CDN Delay Before Abandoning Report are Control
DN and Base Time Unit. A daily report for three queues over six days is
shown in the example.
If a Meridian MAX node requested does not have CCR/EAR, a line appears
on the report's banner page indicating the node's name, address and a
message that the requested data type is not supported. If CCR/EAR is
enabled but the requested data is not in the Meridian MAX database, a line
appears in the report's banner page indicating the node's name, address and
a message that data was not available from the node.
P0724352 Standard 1.0
November 1994
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