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19-58 Statistics groups
Num NTOF Out Calls
The number of calls that network time overflowed out of the source node
and were answered by agents of the destination ACD-DN. This field always
appears as zero in data records where the destination ACD-DN resides on
the source node.
Num QOF Calls
The number of calls which reached this ACD-DN via queue-count
overflow and were answered or abandoned in this queue (for example, the
calls were not recalled to source due to time overflow).
Num Received 1st RAN
The number of calls which received the first recorded announcement.
Num Received 2nd RAN
The number of calls which received the second recorded announcement.
Time Span
The time span is the time for which the route is being utilized within the
reporting interval. This field is used to determine the percentage of time
that all trunks in the route were busy.
Total Abandon Delay
The total delay of all abandoned calls.
Total Answer Delay
The total delay experienced by all answered calls excluding calls which
network or local time overflowed into this ACD-DN.
Total ATB Time
This is the total time that the route had all of its trunks busy.
Total Call Time
This is the total time of all calls answered, from the time that the call was
answered until it is released.
P0724352 Standard 1.0
November 1994
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