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19-74 Statistics groups
Table 19-4
Trunk statistics fields
Menu # and Entry
Column Heading
Graph Heading
Description
Formula
12. Number of calls offered
CALLS
OFFRD
Num Offered
This represents the total number of calls offered to this trunk.
Calls Answered + Calls Abandoned + Num Interflow Calls + Calls Forced to Disconnect +
Calls Forced Busy + Calls Routed
13. Number of calls answered
CALLS
ANSWD
Num Answered
This represents the number of calls that were answered, at any ACD-DN, on this trunk.
Calls Answered
14. Number of calls answered before threshold exceeded
CALLS
ANSWD
BEFOR
THRSH
Ans Early
This represents the total number of calls on this trunk that were answered before the service level
threshold for the source ACD-DN was reached.
Calls Answered – Num Ans After Thrsh
P0724352 Standard 1.0
November 1994
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