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7-58 Network Report Definition
Spectrum Definition
P0724352 Standard 1.0
The Spectrum Definition feature defines categories into which incoming
calls are placed, based on the delay experienced by the call. This feature is
only available in the network administrator mode.
Up to 10 categories can be defined for each of the answering and
abandoning spectrums. Each category represents a range of time. All
categories are measured in seconds.
Whenever a call is answered/abandoned, the appropriate spectrum is
compared to the time it took for the call to be answered/abandoned. Each
category in the spectrum keeps track of the number of calls that were
answered/abandoned during the range of time covered by the category.
These spectrums are used in the ACD-DN and CDN Delay Before
Answering and Delay Before Abandoning reports. The individual
categories are also available for custom reporting in the Destination
ACD-DN statistics group.
Note: This spectrum definition should match the spectrum definition
used at the nodal sites. Each nodal site must also have matching
spectrum definitions. If all the definitions do not match, inaccurate data
may be gathered in the reports.
November 1994
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