Northern Telecom NAC User Manual page 453

Table 19-7
CDN statistics fields
Menu # and Entry
Column Heading
Graph Heading
Description
Formula
25. Maximum answering delay
MAX
ANS
DEL
Max Ans Del
The maximum delay that callers experienced before their calls were answered.
Max Answering Delay
26. Maximum abandoning delay
MAX
ABD
DEL
Max Abd Del
The maximum delay that callers experienced before they abandoned their call.
Max Abandoned Delay
27. Total delay before force busy
TOTAL
BUSY
DEL
Tot Busy Del
The total delay that callers experienced before their calls were given a "Busy" treatment by the CCR
application.
Total Delay Before Busied
Network Administration Center Supervisor's User Guide Product release 2
Statistics groups 19-99