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19-34 Statistics groups
Table 19-1
Destination ACD-DN statistics fields
Menu # and Entry
Column Heading
Graph Heading
Description
Formula
84. Number answered in category 5
NUM
ANSW
CAT5
Num Answ 5
This represents the actual number of calls that were answered by this ACD-DN within the time
represented by Answering Delay Spectrum category #5. Calls that are time overflowed into this
ACD-DN do not count towards this value.
Ans Category 5
85. Number answered in category 6
NUM
ANSW
CAT6
Num Answ 6
This represents the actual number of calls that were answered by this ACD-DN within the time
represented by Answering Delay Spectrum category #6. Calls that are time overflowed into this
ACD-DN do not count towards this value.
Ans Category 6
86. Number answered in category 7
NUM
ANSW
CAT7
Num Answ 7
This represents the actual number of calls that were answered by this ACD-DN within the time
represented by Answering Delay Spectrum category #7. Calls that are time overflowed into this
ACD-DN do not count towards this value.
Ans Category 7
P0724352 Standard 1.0
November 1994
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