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15-30 Parameter Administration
Note: Up to 22 screen pages can be used to add these elements. A
maximum of 160 NACD-DNs and CDNs can be defined. This is a
combined maximum from both the Display NACD-DN Selection feature
and Display CDN Selection feature. Each network supervisor is assigned a
default page in the Supervisor Definition feature, described in this chapter.
The assigned page corresponds to one of the pages created here.
To remove a line from the display, select the line and choose the [Erase
field] command. Remember to remove the "=" line and the total line
together.
Avg Delay
Displays the average delay, in seconds, before incoming calls were
answered. Enter "ON" if this field is to appear on the network display.
Svc Lvl %
Displays the percentage of calls answered or abandoned before the delay
threshold is reached. Enter "ON" if this field is to appear on the network
display.
Calls Wait
Displays the number of calls in queue at the CDN. Incoming calls, which
are sent to the CDN in default mode, do not queue at the CDN. These calls
are not reflected in this field. However, they are queued at the CDN's
default ACD-DN. Enter "ON" if this field is to appear on the network
display.
Call Termination Aband
Displays the number of calls which were accepted at the CDN but
abandoned while waiting to be answered through the controlled mode of
operation. Enter "ON" if this field is to appear on the network display.
Calls Termination Answd
Displays the number of calls which were accepted at the CDN and
answered through the controlled mode of operation. Enter "ON" if this
field is to appear on the network display.
Call Termination Busy
Displays the number of controlled calls given the "force busy" treatment by
the CCR. It also includes the number of calls busied by the call ceiling.
Enter "ON" if this field is to appear on the network display.
P0724352 Standard 1.0
November 1994
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