Northern Telecom NAC User Manual page 455

Table 19-7
CDN statistics fields
Menu # and Entry
Column Heading
Graph Heading
Description
Formula
31. - 40. Percentage answered in category n
ANSW
%
CATn
Pcnt Answ n
The number of calls that had an answering delay in the nth answer delay category as a percentage of
the total number of calls answered.
Ans Category n Calls Answered
41. - 50. Percentage abandoned in category n
ABND
%
CATn
Pcnt Abnd n
The number of calls that had an abandoning delay in the nth abandoning delay category as a
percentage of the total number of calls abandoned.
Abd Category n Calls Abandoned
51. - 60. Number answered in category n
ANSW
CATn
Num Answ n
The number of calls that had an answering delay in the nth answering delay category.
Ans Category n
61. - 70. Number abandoned in category n
ABND
CATn
Num Abnd n
The number of calls that had an abandoning delay in the nth abandoning delay category.
Abd Category n
Network Administration Center Supervisor's User Guide Product release 2
100
100
Statistics groups 19-101