Network Acd-Dn Queue Statistics; Accessing This Feature - Northern Telecom NAC User Manual

5-2 Queue Statistics Display

Network ACD-DN queue statistics

Accessing this feature

P0724352 Standard 1.0
The Network ACD-DN Queue Statistics feature shows the ongoing status
of the network queues. These queues are defined in the Display NACD-DN
Selection feature (described in the "Parameter Administration" chapter).
The information in this feature is updated every 10, 20, or 30 seconds. This
rate is defined by the Stats Update Rate field in the Profile Maintenance
feature. (Refer to the "Profile Maintenance" chapter for information.)
The statistics are calculated based on the data received during the previous
10 minutes of system activity. The exception is the Calls Waiting Dir and
Calls Waiting Virt fields, which display the current values.
There can be up to 22 pages of queue statistics available for display. The
ACD-DN Display Screen Page field (in the Supervisor Definition feature)
determines which display page appears first. The network supervisor can
then scroll to other pages.
To access this feature, select the "Queue Statistics Display" option from
the main menu. The Network ACD-DN Queue Statistics feature (shown in
Figure 5-1) or the Nodal Control DN Queue Statistics feature (shown in
Figure 5-2) appears depending on which feature was last viewed by the
user.
Follow these steps to switch from the Nodal Control DN Queue Statistics
feature to the Network ACD-DN Queue Statistics feature:
1 Press [Commands] while viewing the Nodal Control DN Queue
Statistics feature.
2 Select " NACD-DN Queue Statistics Display " from the pop-up window,
which appears.
November 1994