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19-12 Statistics groups
Table 19-1
Destination ACD-DN statistics fields
Menu # and Entry
Column Heading
Graph Heading
Description
Formula
15. Number of non-activity code calls
NON
ACCNT
CALLS
Non Activity
The number of calls handled by this ACD-DN for which no activity code was entered.
Non Activity Calls
16. Number of "Give IVR" calls accepted
IVR
CALLS
ACCPT
IVR Accepted
The number of calls that enter the queue as a result of the CCR application "Give IVR" request.
IVR Accepted
17. Number of ACD calls transferred
ACD
CALLS
XFERD
ACD Xfered
The number of ACD calls transferred from this ACD-DN by the agents.
ACD Calls Transferred
18. Total number of calls that time overflowed in
TOTAL
TOF
CALLS
Tot TOF Clls
The number of calls that were time overflowed (local and network) into this destination ACD-DN
and answered by an agent.
Num LTOF Calls + Num NTOF Calls
P0724352 Standard 1.0
November 1994
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