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Statistics groups 19-57
NTOF Out Call Time
This is the total time of all network time overflow out calls from the time
that the call was answered until it was released. This is for the outgoing
route for the network call.
Num Abd After Thrsh
The number of abandoned calls which had a delay greater than or equal to
the maximum delay threshold value for the destination ACD-DN.
Num Ans After Thrsh
For non-network systems, this is the number of answered calls (excluding
those which time overflowed into this ACD-DN), which experienced an
answering delay greater than or equal to the maximum delay threshold
value for the destination ACD-DN.
For systems with enhanced and network time overflow, this is the number
of answered calls (including enhanced and network time overflowed calls
answered by this ACD-DN), which experienced an answering delay greater
than or equal to the maximum delay threshold value for the destination
ACD-DN. For enhanced and network time overflow in calls, the delay is
the time spent in the logical time overflow queue.
Num ATB Periods
The number of times that all trunks in the route were busy. If an ATB
period spans a reporting interval boundary, the duration of the ATB period
is proportionally split between the reporting intervals. The number of ATB
periods is only incremented for the reporting interval in which the ATB
period started.
Num Interflow Calls
The number of calls that entered the system which were interflowed out of
the switch. This excludes calls interflowed to another ACD-DN within the
same switch.
Num LTOF Calls
The number of local time overflowed calls answered by agents of this
ACD-DN.
Num NTOF In Calls
The number of network overflow calls answered by this ACD-DN.
Network Administration Center Supervisor's User Guide Product release 2
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