Table of Contents
Advertisement
Statistics groups
The statistics gathered by each node are grouped into nine distinct groups.
This information is sent to the NAC. Each group contains a series of key
fields, which permit control over the order and level of the data in the
reports. The tables in this section show the fields available in each statistics
group. The key fields in each set are indicated by an asterisk (*) to the left
of the field.
To design a custom report, choose fields from a selection menu. The fields
in these menus are generally self-explanatory; however, the report headings
for these fields are often not. For instance, if Number of calls that time
overflowed in is chosen, the standard column heading on the report reads
"TOF IN CALLS".
All of the fields, both for tabular reports and graphic reports, are stored in
the Formula Definition feature (described in the "Network Report
Definition" chapter). Consequently, the tables in this chapter are arranged
in the same order as they appear in the Formula Definition feature.
Note: Each statistic field in this chapter is calculated using the related
data fields. For example, the Destination ACD-DN statistics field
called "Average number of agents manning queue" is calculated using
the Destination ACD-DN data fields called "Manned Time" and
"Active Time". (All of these fields are described in this chapter.)
Note: Some of the statistics fields in these tables may not be available.
This depends on the specific release of the Meridian 1 software being
used, as well as the features configured on the Meridian 1. Unavailable
fields may still appear on the selection menu, but their values appear as
zero on the report.
Network Administration Center Supervisor's User Guide Product release 2
19-1
Advertisement
Table of Contents
