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Standard management reports 11-21
Route by ACD-DN Performance Report
The Route by ACD-DN Performance Report shows the queues to which the
traffic on each trunk route is directed.
The ACD operation must pay for the time that calls wait on some trunks.
This report can be used to determine the costs for each route.
The key fields for the Route by ACD-DN Performance Report are
ACD-DN, Route Name, and Base Time Unit. An interval report for three
routes is shown in the example.
Network Administration Center Supervisor's User Guide Product release 2
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