Announcement Before Answering - Auerswald COMpact 5200 Advanced Information

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Announcement before Answering

This function allows a greeting message to be played to the caller before

accepting the call and/or if all group members are busy.

The call is first accepted by the PBX (the external caller is charged from

now on). The caller hears the announcement before answering (e.g., with

information about the company). Afterwards, the caller hears Music on

Hold or the call tone again (if the line is busy, he is put into the waiting

loop after the announcement before answering). As soon as one of the

called phones accepts the call (or if busy, finishes the call before that), he

is connected to the caller.

After the announcement before answering, the caller is put on hold by the

PBX for max. 8 minutes. If the call is not taken within these 8 minutes, it

is disconnected. The on hold time is reduced if internal subscribers are

ringing but not taking the call. Then the caller is rejected after less than 8

Note: If the announcement before answering is enabled, it may be

necessary to use the Busy-on-Busy function to limit the number of callers

that are automatically put on hold in the waiting loop. This prevents more

callers being on hold than can be accepted within a reasonable time. If,

for example, two phones are logged into the corresponding group and

both are in a call, a maximum of four callers will be put into the waiting

loop if the limit is six. Callers not put on hold in the waiting loop due to the

restriction will directly hear the busy signal instead of the announcement

before answering.

Proceed as follows for configuration:

Managing and assigning audio files for announcements.

Using the Configuration Manager (on the following pages)

COMpact 5200/5200R/5500R - Firmware V7.4A - Advanced Information V08 06/2019

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