Groups - Auerswald COMpact 5200 Advanced Information

Groups

Groups
Membership in a group does not necessarily mean that a subscriber
receives calls sent to the group. A subscriber that is logged out takes on
no group functions. This can be especially important for employees of a
support department, who should not be available to customers around the
clock, but rather rotate in and out of the hotline.
Note: If a group (subgroup) has been configured in the PBX as
member of a group (main group) and a subscriber is at the same time
member of these two groups, he will only be considered as a member of
the main group when a call comes in.
Note: Subgroups (i.e. groups that have been configured as members
of other groups) are permanently logged in as incoming and
permanently logged out as outgoing.
Note: Phones permanently logged in cannot log out of a group.
Note: Group calls can also be placed in the waiting loop, always
provided that at least one subscriber is logged in as incoming. The
group will be called as soon as a subcriber who is logged in as incoming is
free.
There are three different ways to log in:
Only incoming
When logging into a group as entrant, the subscriber then finds himself in
the call distribution of the group in question for internal, exchange line and
door calls.
COMpact 5200/5200R/5500R - Firmware V7.4A - Advanced Information V08 06/2019
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