Returns - Spectra Logic Spectra T950V User Manual

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Chapter 16 — Technical Support

Your Technical Support representative may ask you to return a problem

component to Spectra Logic for analysis and servicing. After you complete

a replacement procedure, return the defective part using ALL of the

packaging that the replacement part arrived in (including any anti‐static

bags or foam inserts).

Severe damage can occur if the component is not packaged correctly. You may be

invoiced if it is damaged due to improper or insufficient packaging.

Use the return label and instructions that were included with the

replacement part when preparing to ship the component you are

returning. If you cannot locate these, contact Spectra Logic for another

copy (see Contacting Spectra Logic on page 7). The return label and Return

Merchandise Authorization (RMA) printed on it are used to associate the

returned component with your account. To avoid being invoiced for failure

to return the component, do not ship the component back to Spectra Logic

without the RMA return label.

User Guide—Spectra T950V Library

Returns