Spectra Logic Spectra T950V User Manual page 314

Chapter 11 — Configuring and Using AutoSupport
7. In the Select Ticket Type screen (Figure 172 on page 312), type a
8. Click Next. The Confirm and Submit Ticket screen displays.
9. Verify that all information is correct.
If...
The library is not connected to
a network with an SMTP
server,
All of the information is
correct,
August 2019
detailed description of the issue in the Problem Description field,
including what happened just before the failure occurred.
Note: Supplying a detailed problem description helps support
personnel to address the issue more quickly and efficiently.
Figure 174 The Confirm and Submit Ticket screen.
Then...
Select the check box at the top of the screen (shown in Figure 174) to
save the ticket information to a USB device instead of emailing it
from the library.
Notes:
 The option to save the ticket to a USB device is only available if
you connected a USB device to the library before you
Send Log Set to begin the ticket process.
 After saving the ticket information to the USB device, you can
upload it to the Technical Support portal (see Accessing the
Technical Support Portal on page 447).
Click Submit. A progress screen indicates that the ticket request
(with log information) is being sent. When completed, the
AutoSupport Profiles screen displays.
When Spectra Logic receives the request, a ticket is opened and an
email response is sent to the user with a ticket number.
User Guide—Spectra T950V Library
Using AutoSupport
clicked
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