Log Into The Portal; Opening A Support Ticket - Spectra Logic Spectra T950V User Manual

Chapter 16 — Technical Support

Log Into the Portal

Use your email address and password to log into the Technical Support
Portal.
O S
PENING A UPPORT
AutoSupport provides the easiest way to open a support ticket or incident.
See Chapter 11 – Configuring and Using AutoSupport, beginning on
page 300 for detailed information about configuring and using
AutoSupport.
You can also open a support incident using the Spectra Logic Technical
Support portal or telephone. Use the following instructions to open a
support incident through the portal.
1. Make notes about the problem, including what happened just before
2. Gather the following information:
3. Submit a support incident.
August 2019
T
ICKET
the problem occurred.

The serial number of the affected library (see Determine the Library
Serial Number on page 99)
 Type of host system being used
 Type and version of host operating system being used
 Type and version of host storage management software being used
 To use the Spectra Logic Technical Support portal:
a. Log into your account on the Technical Support portal at 
support.spectralogic.com.
Note: See Accessing the Technical Support Portal on page 447 if you
did not previously create an account on the Technical Support
portal.

Opening a Support Ticket

User Guide—Spectra T950V Library
450