Rma Returns - Spectra Logic T-Series Spectra T950 User Manual

RMA Returns

Your Technical Support representative may ask you to return a problem component to
Spectra Logic for servicing. To return a library component for service:
1. Obtain a Return Materials Authorization (RMA) number from a Technical
Support representative.
Spectra Logic needs this number to identify the part on its arrival.
2. Pack the component in special shipping materials as instructed by Spectra Logic.
Note: If the component is improperly packed, the warranty is void.
3. Send the component to the following address:
Spectra Logic Corporation
Attn: [RMA number]
Suite B
5571 Arapahoe Avenue
Boulder, Colorado 80303
USA
Note: Be sure to reference the RMA number on your library, or its repair
will be delayed.
4. For follow-up on RMA items, contact Technical Support as listed below:
RMA: Equipment Service and Returns
Technical Support Phone
Technical Support E-Mail
Appendix B. Service and Support
800.227.4637 or 303.449.0160
support@spectralogic.com
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