Chapter 16 — Technical Support
Figure 260 Select Incidents & Inventory > Open or View Incidents to open a
support incident.
August 2019
b. Select Incidents & Inventory > Open or View Incidents, or on the
Home page, click Open a Support Incident.
c. On the Open or View Incidents page, you are given an
opportunity to search for existing support content that may help
you solve your problem immediately. If the search does not
provide an answer, click Open a New Incident.
Figure 261 Click Open a New Incident.
Opening a Support Ticket
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