Opening A Support Ticket; Rma Returns - Spectra Logic T-Series Spectra T200 User Manual

Opening a Support Ticket

You can use AutoSupport to open a ticket, if you have AutoSupport
configured.
If you need to open a ticket using telephone, email, or the Spectra Logic
Web site, see the instructions below.
1. Note the problem, including what happened just before the failure
2. Gather the following information:
3. Contact SpectraGuard Technical Support (see
RMA R
ETURNS
Your Technical Support representative may ask you to return a problem
component to Spectra Logic for servicing. To return a library component
for service:
1. Obtain a Return Materials Authorization (RMA) number from you
2. Use the packaging from the replacement component to pack the
Severe damage can occur if a component is not packaged correctly in its original
Caution
box with the original packing materials. You may be invoiced if the returned
component is damaged due to incorrect shipping.
You can request replacement packaging material if original packaging has been
discarded. Ask your Spectra Logic Sales Representative for details (additional
charges may apply).
December 2008
To configure AutoSupport, see
To use AutoSupport, see
occurred.
Your Spectra Logic customer number
Company name, contact name, phone number, and email address
Library model and serial number
Type of host system being used
Type and version of operating system being used
Type and version of backup software being used
on page 5).
SpectraGuard Technical Support representative.
Spectra Logic needs this number to identify the part on its arrival.
component you are returning.
Configuring AutoSupport on page
Using AutoSupport on page
Contacting Spectra Logic
T200, T380, and T680 Libraries

RMA Returns

225.
232.
339