Rma Returns - Spectra Logic Spectra nTier500 User Manual

Chapter 9. Warranty and Repair

RMA Returns

Your SpectraGuard Technical Support representative may ask you to return a problem
component to Spectra Logic for servicing. To make a return for service:
1. Obtain a Return Materials Authorization (RMA) number from a SpectraGuard
Technical Support representative. This number identifies the part on its arrival.
2. Pack the component in its original shipping materials and in the manner
instructed by Spectra Logic.
Note: If the component is improperly packed, the warranty is void.
If you do not have appropriate packaging materials or have any
questions about packaging, contact SpectraGuard Technical
Support.
3. Send the component to the following address:
Spectra Logic Corporation
Attn: [RMA number]
5571 Arapahoe Avenue - Suite B
Boulder CO 80303 USA
Note: Be sure to reference the RMA number on your nTier500 or
component, or its repair will be delayed.
4. For follow-up on RMA items, contact SpectraGuard Technical Support.
Shipping Information
Shipping Physical Specification s
Length
Width
Height
Weight
a. Specifications are subject to change at any time without notice.
b. Includes unit, box, and packaging.
Caution: Do not ship the nTier500 with the drive sleds that contain
drives installed. Pack them separately in individual anti-static
bags.
103
ab
34 in. / 86.36 cm.
23 in. / 58.42 cm.
21 in. / 14 cm.
98.6 lbs./44.27 kgs., maximum weight