Spectra Logic Spectra T950V User Manual page 362

Chapter 13 — Drive Troubleshooting
4. Select what you want to do with the drive trace file.
Option
Mail results to
Save results to USB
Save results to local
drive
5. Select the drives from which you want to generate traces. The drive
6. Click Go. The wizard generates the traces and saves or sends the drive
Use the IBM Tape Diagnostic Tool (ITDT) to Retrieve a Drive Dump
Download ITDT and its related documentation directly from IBMʹs Fix
Central website. For information about navigating IBMʹs website and
downloading the version of ITDT that is appropriate for your operating
system, log on to the portal (see Accessing the Technical Support Portal on
page 447), open the Knowledge Base, and search for KBA‐01768,
Downloading and installing ITDT (IBM Tape Diagnostic Tool).
Use the latest version of ITDT to gather a drive dump from the latest generation of
Important
drives.
1.
2. Select the following options:
August 2019
Description
Sends the drive trace file to a previously configured email recipient. Use the
drop‐down list to select the recipient for the trace file. Only previously
configured email recipients are listed. To send the email with the attached trace
file to someone who is not listed, exit the utility, configure that person as an email
recipient (see Configure Mail Users on page 107), and then run the utility again.
Do not use the default autosupport@spectralogic.com email recipient.
Note:
Spectra Logic does not save emailed drive trace files unless they are specifically
requested for troubleshooting.
Saves the drive trace file to the USB device connected to the LCM.
This option is only available if you connected a USB device to one of the
Note:
USB ports on the LCM before clicking Drive Traces.
Downloads the drive trace file to your local computer. Use your web browser's
download features to save the file.
Note: This option is only available if you are accessing the library through the
BlueScale web interface.
trace file contains a subdirectory for each drive.
trace file as selected.
Log into IBM's Fix Central website at http://www.ibm.com/support/
fixcentral using your individual IBM ID.
 Product Group = System Storage
 Select from System Storage = Tape systems
 Select from Tape Systems = Tape drivers and software
 Select from Tape drivers and software = IBM Tape Diagnostic Tool
(ITDT)
 Platform = Select your operating system from the drop‐down list
and click Continue.
Retrieving a Drive Trace or Drive Dump File
User Guide—Spectra T950V Library
362