Configure Mail Recipients; Configure Autosupport Profiles - Spectra Logic Spectra T950V User Manual

Chapter 11 — Configuring and Using AutoSupport
User Privilege Requirements Only a user with superuser or administrator
privileges can configure the AutoSupport features.

Configure Mail Recipients

If not already completed, configure one or more mail recipients who
should receive AutoSupport information (see Configure Mail Users on
page 107). At a minimum, configure Spectra Logic Technical Support
(autosupport@spectralogic.com) as a mail recipient if you want to
automatically send AutoSupport ticket requests to Spectra Logic Technical
Support. If desired, you can configure additional recipients.

Configure AutoSupport Profiles

Use the following steps to create or modify a profile for each person
assigned to work with Spectra Logic Technical Support to troubleshoot
problems with the library or drives.
1. Log into the library as a user with superuser or administrator
2. If not already completed, configure the mail recipients who should
August 2019
 The default autosupport@spectralogic.com mail recipient can be
Notes:
used for any ASL or HHM files that are generated by the
library. This includes those generated manually, or
automatically in response to critical events or log forwarding.
 Do not configure the autosupport@spectralogic.com mail
recipient to receive messages that result from configuration
changes or system messages generated by the library.
 AutoSupport can be used without email access by saving the
information generated by AutoSupport to a USB device and
then manually sending the stored information to Spectra
Logic Technical Support.
privileges.
receive AutoSupport information (see Configure Mail Recipients on
page 303).
Configuring AutoSupport
User Guide—Spectra T950V Library
303