Retrieving A Drive Trace Or Drive Dump File; Use The Drive Traces Button - Spectra Logic Spectra T950V User Manual

Chapter 13 — Drive Troubleshooting
R
ETRIEVING A
Spectra Logic uses drive traces and drive dumps to help diagnose
problems with a drive. A drive trace is a set of logs collected by the library
to help diagnose drive errors. A drive dump is a file generated by the drive
when it encounters an error state. You only need to retrieve a drive trace or
drive dump when instructed to do so by Spectra Logic Technical Support.
There are three tools for collecting drive traces and dumps. The best tool to
use depends on the type of file requested and the ability to download and
install the IBM Tape Diagnostic Tool (ITDT).
 To retrieve a drive trace from LTO drives, Use the Drive Traces Button.



Use the Drive Traces Button

Drive traces for LTO drives can be generated and retrieved using the Drive
Traces button on the Drives screen.
Before You Begin
Before you begin generating a drive trace using the Drive Traces button,
make sure you fulfill the following prerequisites.
Emailing Results If you plan to email the drive trace file directly from the
library, make sure that you set up the intended email recipient as a mail
user (see Configure Mail Users on page 107).
Saving Results to a USB Device If you plan to save the drive trace file to a
USB device, you must connect the USB device to one of the USB ports on
the LCM or the operator panel and allow time for the device to mount
before you click Drive Traces (see Using a USB Device on page 158).
User Privilege Requirements Only a user with superuser or administrator
privileges can use the BlueScale software to retrieve a drive trace file.
August 2019
D T
RIVE RACE OR
To retrieve a drive dump, if possible, Use the IBM Tape Diagnostic Tool
(ITDT) to Retrieve a Drive Dump on page 362.
To retrieve a drive dump when you cannot use ITDT, Use the BlueScale
Retrieve Drive Dump Utility on page 363.
Note: The Drive Traces button is not supported for TS11xx technology
drives.
If a USB device is not connected to the library, the option to save
Note:
the drive trace file to a USB device is not available. You can,
however, still email the trace file or download the file.

Retrieving a Drive Trace or Drive Dump File

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User Guide—Spectra T950V Library
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