Rma Returns; Shipping Information - Spectra Logic Spectra RXT150 User Manual

RMA Returns

Your Technical Support representative may ask you to return a problem component to
Spectra Logic for servicing. To return a RXT-150 or component for service:
1. Obtain a Return Materials Authorization (RMA) number from a Technical
Support representative; this number identifies the part on its arrival.
2. Pack the component in its original shipping materials and as instructed by
Spectra Logic.
Note: If the component is improperly packed, the warranty is void.
3. Send the component to the following address:
Spectra Logic Corporation
Attn: [RMA number]
Suite B
5571 Arapahoe Avenue
Boulder, Colorado 80303
USA
Note: Be sure to reference the RMA number on your RXT-150 or
component, or its repair will be delayed.
4. For follow-up on RMA items, contact SpectraGuard Support as listed under
Contacting SpectraGuard Support on page 43.

Shipping Information

To ship the RXT-150, make sure to use the original packaging materials.
The following table lists the physical specifications for shipping purposes.
Physical Specifications
Height
Width
Depth
Weight
Caution: Do not ship the RXT-150 with RXT media in the drive.
Chapter 6. Warranty and Repair
RXT-150
5.9 in. (15.0 cm)
9.8 in. (24.9 cm)
13.5 in. (34.3 cm)
15 lbs. (6.8 kg)
44
RXT Media
10.1 in. (25.7 cm)
4.6 in. (11.7 cm)
2.4 in. (6.1 cm)
*Varies per drive type