Returning The G2/G3 Qip; Domestic Rma Returns; International Returns - Spectra Logic T-Series Spectra T120 Supplementary Manual

Returning the G2/G3 QIP

Package the G2/G3 QIP and the tools used for the upgrade in the same packaging that Spectra Logic
used to send you the upgrade parts. Make sure to use all of the packing materials provided to prevent
damage during shipment.
Caution: Failure to properly package the QIP may result in damage to the QIP. If a
QIP is damaged in shipping due to improper packing, the warranty is void.

Domestic RMA Returns

Once the QIP and tools have been properly packaged, ship the package to:
Spectra Logic Corporation
ATTN: {RMA Number}
Suite B
5571 Arapahoe Avenue
Boulder CO 80303
Note: You must write the RMA number on the shipping label, or the package will be
returned to you after five days. If you do not know your RMA number, contact
Spectra Logic Technical Support.

International Returns

Spectra Logic arranges for return shipment when a request is made to International Shipping.
1. Fill out your portion of the International Shipping Instructions form, available on the Spectra
Logic Web site.
2. Return the form to Spectra Logic in one of the following ways:
E-mail:
intlreturns@spectralogic.com
Fax:
303.939.8844
3. When you receive confirmation from Spectra Logic, follow the instructions given to prepare the
component for pickup by the shipper.
G4/G5 QIP Upgrade and Encrypted Media Guide
Post:
Spectra Logic
International Returns
1700 N 55th Street
Boulder CO 80301 USA
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