Chapter 12 - Library Troubleshooting - Spectra Logic Spectra T950V User Manual

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Table of Contents

Library Troubleshooting

This chapter describes troubleshooting steps you can take, as appropriate,

to help resolve problems you might encounter while operating the library.

Try these troubleshooting procedures before you open a support ticket with

Spectra Logic Technical Support. If you are unable to resolve the problem

yourself, open a support ticket (see Opening a Support Ticket on page 450).

The library must be under warranty or have a valid service

contract in order to qualify for support (see Service Contract

Extension on page 471 to learn about service contracts).

Troubleshooting Library Problems

Troubleshooting Library Initialization Issues

Troubleshooting BlueScale User Interface Issues

Troubleshooting MLM Issues

Troubleshooting Encryption Issues

Resolving Operational Issues

Using BlueScale Hardware Health Monitoring

Respond to HHM Notifications

View Hardware Health Monitoring (HHM) Data

Capturing Traces

Resetting the Library

Resetting Components

Reset the LCM or RCM

Reset the LCM or RCM

Testing the Robotics

Restoring the Library Configuration

Restore From an Auto Configuration Save File

Restore the Library Configuration Using a Saved

Configuration

Restore the MLM and DLM Databases

Troubleshooting