Rma Returns - Spectra Logic Spectra RXT350 User Manual

RMA Returns

Your Technical Support representative may ask you to return a problem component to
Spectra Logic for servicing. To return a RXT350 or component for service:
1. Obtain a Return Materials Authorization (RMA) number from a
Technical Support representative; this number identifies the part on its
arrival.
2. Pack the component in its original shipping materials and as
instructed by Spectra Logic.
Note: If the component is improperly packed, the warranty is void.
3. Send the component to the following address:
Spectra Logic Corporation
Attn: [RMA number]
5571 Arapahoe Avenue Suite B
Boulder CO 80303 USA
Note: Be sure to reference the RMA number on your RXT350 or
component, or its repair will be delayed.
4. For follow-up on RMA items, contact SpectraGuard Support as listed
under Contacting SpectraGuard Support on page 85.
Shipping Information
To ship the RXT350, make sure to use the original packaging materials.
The following table lists the physical specifications for shipping purposes.
Physical Specifications
Height
Width
Depth
Weight
Caution:Do not ship the RXT350 with RXT media in the drive.
Appendix C. Warranty and Repair
RXT350
5.9 in. (15.0 cm)
9.8 in. (24.9 cm)
13.5 in. (34.3 cm)
15 lbs. (6.8 kg)
86
RXT Media
10.1 in. (25.7 cm)
4.6 in. (11.7 cm)
2.4 in. (6.1 cm)
*Varies per drive type