Spectra Logic Spectra T950V User Manual page 374

Chapter 13 — Drive Troubleshooting
Code DLM
Health
Icon
6 (cont.)
August 2019
Cause and Solution
Confirm that the cartridge is the correct media type. If it is, determine whether
the problem is associated with writing or reading data to a single cartridge or
multiple cartridges.
Problems Writing Data on a Cartridge with a Known Barcode
Retry the operation with a different cartridge.
 If the operation succeeds, the original cartridge was defective. If possible, copy
data from the defective cartridge and set the original cartridge aside. If additional
tests confirm that the cartridge was the source of the error, you can discard it.
 If the operation fails and another drive is available, insert the original
cartridge into the other drive and retry the operation.
 If the operation fails, discard the defective cartridge.
 If the operation succeeds, use the Drive Health Verification wizard to test
the original drive (see Using DLM to Test a Drive on page 382).
 If the drive fails the DLM drive test, contact Spectra Logic Technical Support
(see Contacting Spectra Logic on page 7).
 If the drive passes the DLM drive test, the error was temporary.
 If the operation fails and another drive is not available, use the Drive Health
Verification wizard to test the drive.
 If the drive fails the DLM drive test, contact Spectra Logic Technical Support.
 If the drive passes the DLM drive test, retry the operation to determine whether
the error was temporary. If the operation fails again, discard the cartridge.
Problems Reading Data on a Cartridge with a Known Barcode
Perform one of the following procedures:
 If another drive is available, insert the cartridge into the other drive and retry
the operation.
 If the operation fails, discard the defective cartridge.
 If the operation succeeds, use the Drive Health Verification wizard to test
the original drive (see Using DLM to Test a Drive on page 382).
 If the drive fails the DLM drive test, contact Spectra Logic Technical Support
(see Contacting Spectra Logic on page 7).
 If the diagnostics succeed, the error was temporary.
 If another drive is not available, use the Drive Health Verification wizard to
test the drive.
 If the drive fails the DLM drive test, contact Spectra Logic Technical Support.
 If the drive passes the DLM drive test, retry the operation to determine whether
the error was temporary. If the operation fails again, discard the cartridge.
Problems with One or More Cartridges with Unknown Barcodes
If the problem occurs with multiple tape cartridges or if you do not know the
tape cartridge's barcode, use the Drive Health Verification wizard to test the
drive (see Using DLM to Test a Drive on page 382).
 If the drive fails the DLM drive test, contact Spectra Logic Technical Support
(see Contacting Spectra Logic on page 7).
 If the drive passes the DLM drive test, the problem is not related to the drive.
Troubleshooting Drives
User Guide—Spectra T950V Library
374