Rma Returns - Spectra Logic Spectra RXT Media Troubleshooting Manual

RMA Returns

Your technical support representative may ask you to return a problem component to
Spectra Logic for servicing. To return an RXT150 or component for service:
1. Obtain a Return Materials Authorization (RMA) number from a technical support
representative; this number identifies the part on its arrival.
2. Pack the component in its original shipping materials and as instructed by
Spectra Logic.
Note: If the component is improperly packed, the warranty is void.
3. Send the component to the following address:
Spectra Logic Corporation
Attn: [RMA number]
Suite B
5571 Arapahoe Avenue
Boulder, Colorado 80303
USA
Note: Be sure to reference the RMA number on your RXT150 or
component, or its repair will be delayed.
4. For follow-up on RMA items, contact SpectraGuard Support as listed under
Contacting SpectraGuard Support on page 37.
Shipping Information
The following table lists the physical specifications for shipping purposes.
RXT150
Height 5.9 in. (15.0 cm)
Width 9.8 in. (24.9 cm)
Depth
13.5 in. (34.3 cm)
Weight 15 lbs. (6.8 kg)
Caution: Do not ship the RXT150 with RXT media in the drive.
Chapter 4. Warranty and Repair
Gold
RXT Media
2.4 in. (6.1 cm)
4.6 in. (11.7 cm)
10.1 in. (25.7 cm)
6-Drive Pack: 4.1 lbs (1.9 kg)
12-Drive Pack: 5.6 lbs (2.5 kg)
38
Silver Green
RXT Media RXT Media
2.4 in. (6.1 cm) 2.4 in. (6.1 cm)
4.6 in. (11.7 cm) 4.6 in. (11.7 cm)
10.1 in. (25.7 cm) 13.9 in. (35.3 cm)
4.7 lbs (2.1 kg) 8.4 lbs (3.8 kg)