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Chapter 13 — Drive Troubleshooting
Code
DLM
Health
Icon
3
4
August 2019
Cause and Solution
Firmware problem.
Important:
Do not force a dump; one already exists.
The drive determined that a firmware error occurred. Perform the following:
If possible, use ITDT to collect the existing drive dump (see Use the IBM Tape
1.
Diagnostic Tool (ITDT) to Retrieve a Drive Dump on page 362).
If you cannot use ITDT, use the BlueScale Retrieve Drive Dump utility (see Use
the BlueScale Retrieve Drive Dump Utility on page 363).
2. Reset the drive (see Resetting a Drive on page 354), then retry the operation
that produced the error.
3. If the problem persists, contact Spectra Logic Technical Support and send the
drive dump to them, if requested (see Contacting Spectra Logic on page 7).
Note:
The error code clears when you reset or power cycle the drive or when
you place it in maintenance mode.
Firmware or drive problem.
Important:
Do not force a dump; one already exists.
A firmware or drive hardware failure occurred. Perform the following:
1.
If possible, use ITDT to collect the existing drive dump (see Use the IBM Tape
Diagnostic Tool (ITDT) to Retrieve a Drive Dump on page 362).
If you cannot use ITDT, use the BlueScale Retrieve Drive Dump utility (see Use
the BlueScale Retrieve Drive Dump Utility on page 363).
2. Reset the drive (see Resetting a Drive on page 354), then retry the operation
that produced the error.
3. If the problem persists, contact Spectra Logic Technical Support and send the
drive dump to them, if requested (see Contacting Spectra Logic on page 7).
Note:
The error code clears when you reset or power cycle the drive or when
you place it in maintenance mode.
Troubleshooting Drives
User Guide—Spectra T950V Library
372
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Table of Contents
Troubleshooting
