Spectra Logic Spectra T950V User Manual page 320

Chapter 12 — Library Troubleshooting
Issue
Cannot create a
new storage
partition
Cannot import or
export cartridges
Cannot log into the
library
Forgot the user
names or
passwords
August 2019
Resolution
Make sure that you have:
 An active SLS key to support multiple partitions entered in the Option
Enablement panel of the System Settings screen (see Standard and upgraded
options for the library on page 97).
 Unassigned licensed chambers available for use in the new partition. If
necessary, modify an existing partition to make chambers available (see
Modifying an Existing Partition on page 192), license additional chambers
with a CoD capacity key (see Capacity‐On‐Demand (CoD) on page 473), or
purchase a new frame.
 One or more drives available for use in the new partition. If necessary,
modify an existing partition to make one or more drives available or install
additional drives.
 Fewer than sixteen storage partitions configured.
 A maximum of six different exporting controllers can be used in a library.
 Make sure that no background processes are running (for example, Media
Auto Discovery, PreScan, or PostScan). If a background process is running,
the library displays a message indicating what it is.
 If the background process is Media Auto Discovery, PreScan, or PostScan
and you cannot wait for the process to complete, you can stop or pause the
operation (Stop the Discovery Process on page 266 and Pause the PostScan
Process on page 274).
 For all other background processes, wait until the process is completed and
then retry the partition creation.
Make sure that no background processes are running (for example, Media Auto
Discovery, PreScan, or PostScan). If a background process is running, the
library displays a message indicating what it is.
 If the background process is Media Auto Discovery, PreScan, or PostScan and
you cannot wait for the process to complete, you can stop or pause the
operation (Stop the Discovery Process on page 266 and Pause the PostScan
Process on page 274).
 For all other background processes, wait until the process is completed and
then retry the import or export operation.
Log into the library using the default superuser (su). See Configuring Library
Users on page 91 for a list of the default user names and passwords.
Troubleshooting BlueScale User Interface Issues
User Guide—Spectra T950V Library
320