Spectra Logic Spectra T950V User Manual page 328

Chapter 12 — Library Troubleshooting
2. If not already completed, configure the mail recipients who should
3. Click the HHM icon on the status bar (see Figure 175 on page 327). The
4. If you want to save the AutoSupport ticket information to a USB device,
5. Click Send AutoSupport Ticket. The AutoSupport screen displays.
August 2019
receive AutoSupport information. Also configure one or more
AutoSupport profiles.
 Mail recipients — S ee Configure Mail Users on page 107. At a
minimum, configure Spectra Logic Technical Support as a mail
recipient if you want the library to email AutoSupport ticket
requests to Spectra Logic.
 AutoSupport profiles — S
page 303. You can configure one of the mail recipients to receive
critical alarm log sets automatically sent by the library.
Hardware Health Monitoring screen displays.
Figure 176 The Hardware Health Monitoring screen provides
information about responding to the HHM notification.
insert the USB device into a USB port on the LCM (see Using a USB
Device on page 158) or the operator panel and allow time for the device
to mount.
Note: The option to save the ticket information to a USB device is only
available if you connect a USB device to the library before you
click Send AutoSupport Ticket.
Figure 177 Click Send Log Set to open a support ticket.
Using BlueScale Hardware Health Monitoring
ee Configure AutoSupport Profiles on
User Guide—Spectra T950V Library
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