Spectra Logic Spectra T950V User Manual page 301

Chapter 11 — Configuring and Using AutoSupport
Send Log Sets
This feature lets you manually generate a standard AutoSupport Log
(ASL) set (file) and email it to a pre‐configured recipient or save it to a USB
device. You can use the Send Log Sets option to open or update a support
ticket and send it to a specified recipient or to Spectra Logic Technical
Support. The ASL included in the support ticket includes the following
types of information:
 Library message logs
 Library Control Module (LCM) logs
 LCM configuration (including the current physical configuration)
 A simplified report of the MLM and DLM databases
 EC data from all components
 BlueScale version
 Contact information for data center staff
 Other library information specified in the AutoSupport user profile
Log Forwarding
This feature configures the library to send monthly ASL files to
preconfigured recipients (see Configure Log Set Forwarding on page 310).
Critical Alarms
When you enable critical alarms, the library automatically generates an
ASL file whenever any of the events in the following table occurs. If you
configured one of your AutoSupport profiles as the AutoSend Profile (see
Step 4 on page 306), the library automatically sends the ASL file to the mail
recipients in the AutoSend profile.
For this event...
Motion Restart
Front or Side Panel
Opened or
Removed
Power Supply
Failure
August 2019
Note: If you select autosupport@spectralogic.com as a mail recipient in
the AutoSend profile, the library also sends the ASL file and a
ticket request to Spectra Logic Technical Support.
An AutoSupport ticket request is generated...
Whenever motion restarts. Each motion restart is treated as a separate event
and results in generation and submission of an AutoSupport ticket request.
If a library side panel or front panel is opened or removed three times within
thirty minutes. Only one AutoSupport ticket request is generated for each
30‐minute time period.
When a power supply fails. Each power supply is evaluated separately. Only one
AutoSupport ticket request per power supply is generated for each 24‐hour time
period, even if the power supply fails and then resumes operation repeatedly. If
two power supplies fail during the same 24‐hour time period, two separate
AutoSupport ticket requests are generated, one per failed power supply.
AutoSupport Overview
User Guide—Spectra T950V Library
301