Spectra Logic Spectra T950V User Manual page 321

Chapter 12 — Library Troubleshooting
Issue
Cannot use a
Global Spare drive
to replace a
malfunctioning
drive in the
partition
Operator panel
touch screen
displays broken
graphics or an error
message
System message
states that the
BlueScale Software
Support key
expired
System message
states that the
library booted to
the redundant
partition
Touch screen
buttons and text
fields are out of
alignment
USB device does
not appear as a
"save to" option
August 2019
Resolution

Make sure that a Global Spare drive is assigned to the partition (see Assign
Global Spare Drives on page 176).
 Make sure that no background processes are running (for example, Media
Auto Discovery, PreScan, or PostScan). If a background process is running,
the library displays a message indicating what it is.
 If the background process is Media Auto Discovery, PreScan, or PostScan
and you cannot wait for the process to complete, you can stop or pause the
operation (Stop the Discovery Process on page 266 and Pause the PostScan
Process on page 274).
 For all other background processes, wait until the process is completed and
then retry activating the Global Spare.
1. Display the soft keyboard.
2. Change the keyboard to display the number keypad.
3. Depending on what is displayed on the screen, press and hold the specified
number key for 10 seconds:
 1 — R efresh the library's built‐in web browser. Use this option if you see a
message such as "Page cannot be displayed" or if graphics on the screen
(for example, health icons) are not loading properly.
 2 — R estarts the library's built‐in web browser.
 3 — R estarts the library's web server and the built‐in web browser. Use this
option if you see a message such as "Page not found."
A valid BlueScale Software Support key is required before you can update
BlueScale software. Renew the key as described in Renewing the BlueScale
Software Support Key on page 389.
The library uses a secondary mirror of the operating system if it is unable to
successfully start from the primary copy. Contact Spectra Logic Technical
Support for assistance (see Contacting Spectra Logic on page 7).
Recalibrate the touch screen (see Calibrating the Touch Screen on page 413).
 Make sure that you plug the USB device into the LCM or the operator panel,
and allow time for the device to mount, before you select the option that
saves data to the USB device.

Reset the LCM to make sure that the USB port is not hung (see Reset the LCM
or RCM on page 337).
 The library only recognizes FAT‐formatted, not NTFS‐formatted, USB
devices. Try using a different USB device.
Troubleshooting BlueScale User Interface Issues
User Guide—Spectra T950V Library
321