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Chapter 12 — Library Troubleshooting
T
ROUBLESHOOTING
The information in this section may help resolve encryption‐related
problems.
Issue
Library can not
access the Spectra
SKLM or KMIP
server
System message
states that "Load
attempted while
encryption is
enabled, but no
moniker or key list
was sent to the
DCM"
August 2019
E
NCRYPTION
Cause
The Spectra SKLM of
KMIP server's operating
system firewall does not
allow the library to access
the server.
If a cartridge is left in a
drive after the library loses
power or you reset or
power‐cycle the library, the
drive is not able to receive
encryption monikers.
This can also occur if a tape
is left in a drive while the
drive is reset or reseated.
Troubleshooting Encryption Issues
I
SSUES
Resolution
Create a firewall rule on the server to allow the
library to access the server.
Use the port setting that was assigned to the
server during the BlueScale (library) portion of
the server configuration.
The default port setting for Spectra SKLM is 3801.
See "Configure the Spectra SKLM Server" in the
Spectra Tape Libraries Encryption User Guide to
determine your port setting.
The default port setting for KMIP is 5696. See
"Configuring KMIP Encryption" in the Spectra
Tape Libraries Encryption User Guide to determine
your port setting.
Use the following steps to re‐enable the
encryption process:
1. Move the cartridge out of the drive and return it
to its storage location (see Exchange Magazines
or Cartridges in a Partition on page 214).
2.
Reset the drive (see Resetting a Drive on
page 354).
User Guide—Spectra T950V Library
323
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Table of Contents
Troubleshooting
