Rma Returns - Spectra Logic T-Series Spectra T50 User Manual

RMA Returns

If your Technical Support representative asks you to return the library to Spectra Logic
for servicing, follow these steps:
1. Obtain a Return Materials Authorization (RMA) number from a Technical
Support representative.
IMPORTANT: Spectra Logic needs this number to identify the library on its
arrival. If you do not reference this number, the library's repair will be delayed.
2. Remove all TeraPack magazines from the library before powering off the library.
For instructions on removing TeraPack magazines from the library, see
Exporting TeraPack Magazines on page 81.
IMPORTANT: Any TeraPack magazines and media left inside the library during
shipping will be damaged; remove them all before packaging the library.
3. Pack the library in its original shipping materials (see Shipping the Library on
page 80).
Note: If the library is improperly packed, the warranty is void.
4. Send the component to the following address:
Spectra Logic Corporation
Attn: [RMA number]
Suite B
5571 Arapahoe Avenue
Boulder, Colorado 80303
USA
Note: Be sure to reference the RMA number on your library as well as its
packaging, or its repair will be delayed.
5. To follow-up on RMA items, contact Technical Support as listed SpectraGuard
Technical Support Contact Information on page 129.
Appendix B. Service and Support
130