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Chapter 12 — Library Troubleshooting
T
ROUBLESHOOTING
If you have a problem with your library, use the information in this section
to obtain help with resolving the problem.
Check...
System Messages
Error Sense Codes
Library BlueScale
Software Version
Technical Support
Portal
T
ROUBLESHOOTING
This section provides information about potential library initialization
issues that you may experience.
Issue
Library hangs while
gathering
initialization tasks
Library hangs
during
initialization
August 2019
L
IBRARY
To...
Review any System Messages that were posted by the library (see Check and
Respond to Messages on page 147) and take any action described in the
message(s).
Look up the definition of an error sense code referenced in a system message
using the Spectra Tape Libraries SCSI Developer Guide.
Confirm that your library is at the latest released version of BlueScale software
(see Check the Library BlueScale Software Version on page 392). Some
problems with library components may be fixed by updating
firmware
if the library is using a downlevel BlueScale version.
Find information about the most current version of BlueScale software and
additional service and support tools. You can access the Technical Support
portal at support.spectralogic.com.
Accessing many of the tools available on the Technical Support portal
Note:
requires creating a user account. See Accessing the Technical Support Portal on
page 447 for instructions.
Check the options under the Documentation and Knowledge Base menus for
additional troubleshooting information.
Check the Service & Contracts menu to view information about the warranty
and service options available for your library as well as the Spectra Certified
Media warranty.
L
IBRARY
Resolution
The library gathers tasks at the beginning of the library initialization process,
and displays this as its first task on the Library Initialization screen. If the
library is unable to gather the required initialization tasks within a few minutes
of powering on, contact Spectra Logic Technical Support for assistance (see
Contacting Spectra Logic on page 7).
If the library cannot complete the initialization process, it generates system
messages and enter maintenance mode. Contact Spectra Logic Technical
Support for assistance (see Contacting Spectra Logic on page 7). Do not power
off the library.
Troubleshooting Library Problems
P
ROBLEMS
I
NITIALIZATION
User Guide—Spectra T950V Library
the component
I
SSUES
318
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Table of Contents
Troubleshooting
