Rma Returns - Spectra Logic T-Series Spectra T50e User Manual

3. Contact SpectraGuard Technical Support (see
RMA R
ETURNS
Your Technical Support representative may ask you to return a problem
component to Spectra Logic for servicing. To return a library component
for service:
1. Place the prepaid red and white shipping label that was included with
2. Follow the steps that are appropriate for your location to ship the
Domestic Return Instructions
Ship the package to:
Spectra Logic Corporation
ATTN: {RMA Number}
5571 Arapahoe Avenue
Boulder CO 80303
International Return Instructions
1. Fill out your portion of the International Shipping
Instructions form, available on the Spectra Logic
Web site at www.spectralogic.com/returns.
2. Return the completed form to Spectra Logic using
one of the following methods:
Email: intlreturns@spectralogic.com
Fax:
303.939.8844
Post:
Spectra Logic
International Returns
1700 N 55th Street
Boulder CO 80301
USA
a. For follow-up on RMA equipment service and returns, contact SpectraGuard Technical Support either by phone or email (see
Contacting Spectra Logic on page
December 2008
Company name, contact name, phone number, and email address
Library model and serial number
Type of host system being used
Type and version of operating system being used
Type and version of backup software being used
on page 6).
the replacement component in a visible location on the outside of the
shipping carton. Make sure the RMA number is written on the label.
If you do not have a return shipping label, contact the RMA
Administrator at
1-800-227-4637 for instructions.
component.
a
a
6).
Contacting Spectra Logic
Notes
Contact FedEx Ground to schedule pick-up
(1-888-777-6040).
Note: Regular FedEx pickups will not accept
ground packages. Spectra Logic will pay the
return freight for all domestic shipments.
Notes
Spectra Logic arranges for return shipment
when a request is made to International
Shipping.
When you receive confirmation from
Spectra Logic, follow the instructions given
to prepare the component for pickup by the
shipper.
If you have any questions about this process,
contact the RMA Administrator at
303-449-0160 for instructions.
Spectra T50e Library

RMA Returns

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