Spectra Logic Spectra T950V User Manual page 329

Chapter 12 — Library Troubleshooting
6. Click Send Log Set. The Select Profile to Send Log Set screen displays.
7. Click Select next to the profile for the main contact person for HHM
8. If you do not need to make any changes to the contact person's
August 2019
Figure 178 Select the AutoSupport profile to use for the
support ticket.
issues. The Select Ticket Type screen displays.
Figure 179 Enter a problem description on the Select Ticket
Type screen.
The Create new Hardware Health Monitor ticket option is automatically
selected. The options for entering an existing support ticket number
and a problem description are not available.
information for this support ticket, skip to Step 9 on page 330.
If you need to temporarily change the contact person's information for
this ticket, click Profile Data. The Profile Summary screen displays (see
Figure 173 on page 313). Make any necessary changes in the Profile
Summary screen. Click Use Settings to save your changes and return to
the Select Ticket Type screen.
Using BlueScale Hardware Health Monitoring
User Guide—Spectra T950V Library
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