Using Blue Scale Hardware Health Monitoring; Respond To Hhm Notifications - Spectra Logic Spectra T950V User Manual

Chapter 12 — Library Troubleshooting
Issue Cause
The EtherLib network is
Library has
disconnected.
EtherLib, but
EtherLib options
do not display in
Package Update
U B S
SING LUE
Overview BlueScale Hardware Health Monitoring (HHM) tracks
maintenance thresholds for key library components. When the library or
one of its components reaches its maintenance threshold the HHM icon
appears on the status bar. As with the system message icon, the color of the
icon indicates the urgency of the notification.
When the HHM icon appears on the status bar, you can click the icon to
view information about the notification and send a Hardware Health
Monitor ticket to a contact person within your organization or to Spectra
Logic Technical Support so they can review the logs and determine if any
maintenance tasks are needed.
Figure 175 The HHM icon is located on the status bar.


User Privilege Requirements Only a user with superuser or administrator
privileges can respond to HHM notifications by creating an AutoSupport
ticket and viewing HHM data.

Respond to HHM Notifications

Use the following steps to send the Hardware Health Monitoring
notification and AutoSupport Log (ASL) file to the contact person in a
predefined AutoSupport profile. You can also choose to send the ASL files
to Spectra Logic Technical Support so they can review the logs and
determine if any maintenance tasks are needed to prevent future problems.
1. Log into the library as a user with superuser or administrator
August 2019
H
CALE ARDWARE
HHM icon
To send an AutoSupport log to a contact person, see Respond to HHM
Notifications, beginning on this page.
To view a report showing the current HHM data, see View Hardware
Health Monitoring (HHM) Data on page 331.
Note: AutoSupport Log (ASL) information is only for troubleshooting
purposes. This log information is separate from the data path
and contains no customer data.
privileges.
Using BlueScale Hardware Health Monitoring
Resolution
Navigate to Maintenance > Tools and select
EtherLib Status. If the status indicates that any of the
targets are not connected, check the cabling between
the components and then click Refresh.
H M
EALTH ONITORING
User Guide—Spectra T950V Library
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