Shipping Rma Returns - Spectra Logic T-Series Spectra T50e Hardware Replacement Manual

Returning Components

Shipping RMA Returns

Caution:
You must package the component in the box provided by
Spectra Logic, making sure to use all of the packing materials
provided to prevent damage during shipment.
Failure to properly package the component may result in
damage to the component. If a component is damaged in
shipping due to improper packing, the warranty on the
component is void.
1. Before you ship a component back to Spectra Logic, obtain a Return Materials
Authorization (RMA) number from a SpectraGuard Technical Support
representative. Spectra Logic needs this number to identify the part on its arrival.
2. Write the RMA number on the shipping label. If you fail to include the RMA number
on the label, the package will be returned to you. If you do not know your RMA
number, contact SpectraGuard Technical Support.
3. Follow the steps in the table below that are appropriate for your location.
Instructions for Domestic Returns
Ship the package to:
Spectra Logic Corporation
ATTN: {RMA Number}
Suite B
5571 Arapahoe Avenue
Boulder CO 80303
Instructions for International Returns
1. Fill out your portion of the International
Shipping Instructions form, available on
the Spectra Logic Web site.
2. Return the form to Spectra Logic in one
of the following ways:
Email: intlreturns@spectralogic.com
303.939.8844
Fax:
Post: Spectra Logic
International Returns
1700 N 55th Street
Boulder CO 80301
USA
20
Notes
• Make sure you write the RMA number on the
shipping label.
• For follow-up on RMA equipment service
and returns, contact SpectraGuard Technical
Support either by phone or email (see
Notices on page 2).
Notes
• Spectra Logic arranges for return shipment
when a request is made to International
Shipping.
• When you receive confirmation from Spectra
Logic, follow the instructions given to
prepare the component for pickup by the
shipper.